Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Walk ins are welcome but please remember that we will have to fit you in and you may have to wait a little. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. If you are a new client or an existing client with a new pet please take the time to print our New Client form and bring it with you.
For your convenience, 'drop-off' appointments are available. A 'drop-off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. There is an additional charge, called ward care, associated with any pet that is dropped off. Usually we will ask you to 'drop-off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.
We require full payment at the time services are rendered unless special arrangements are made ahead of time.
For your convenience, we accept: